Entertaining
The Pepper humanoid robot offers a truly unusual customer experience. Benefits: increasing footfall, boosting brand affinity.
Guiding
Pepper can guide towards locations, services or products, and help people to find what they’re looking for. Benefits: reducing staff workload, personalised services, improved management and sales tracking.
Informing and recommending products
Pepper is able to inform and offer recommendations about products and services. Pepper can participate in loyalty programmes. It recommends products and services in a personalised manner, adapted to the customers’ profiles and purchasing history. Benefits: harmonising the cross/omni-channel experience, assisting sales and sales teams, boosting sales, improved management and sales tracking
Improving customer knowledge
Pepper humanoid robot can measure customer satisfaction, study customer opinions in the form of satisfaction indexes or verbatim audio or text in response to open and closed questions. Pepper is able to refine the analysis of these opinions thanks to customer data such as gender, age or mood. Benefits: quality and reliability of data, deeper knowledge of the customers, storage and analysis of data in real time.